Return policy

At bexclusive.org, we believe every piece you bring home should feel just right. If something doesn't work out, we're here to make it easy.

General Return Eligibility

We accept returns on new, unused items in their original packaging within 30 days of delivery. A valid proof of purchase is required for all returns and exchanges. Please note that return shipping costs are the responsibility of the customer, unless the item arrived damaged or incorrect.

Product-Specific Return Guidelines

Vases

Vases are fragile items, and we take extra care in packaging. If your vase arrives broken or cracked, please contact us within 48 hours of delivery with photos of the damage and the original packaging. We will issue a full refund or replacement at no cost to you, including covering the return shipping of the damaged item if needed. For non-damaged returns, the item must be unused and in original packaging, and return shipping is paid by the customer.

Oil Paintings

Each oil painting is carefully inspected before shipping and wrapped in protective materials. If your painting arrives with tears, creases, or frame damage, notify us within 48 hours with photos. We will arrange a free replacement or full refund, including return shipping. For change-of-mind returns, the painting must be in original condition with no signs of hanging or display. Return shipping is the customer's responsibility.

Light Bulbs

Light bulbs are delicate electronic items. We accept returns on unopened, unused bulbs in original packaging within 30 days. If a bulb is defective or burns out prematurely under normal use within 60 days of delivery, contact us for a free replacement or refund — no return shipping needed for defective bulbs. For non-defective returns, the customer pays return shipping.

Kettles

Electric kettles can be returned unused and in original packaging within 30 days. If your kettle arrives with dents, scratches, or electrical issues, contact us within 48 hours with photos or a video showing the defect. We will cover return shipping and offer a full refund or replacement. For safety reasons, kettles that have been filled with water or used cannot be returned unless defective.

Fragrance Oils

Due to the nature of fragrance oils, we can only accept returns on unopened bottles in original packaging within 30 days. Opened or partially used fragrance oils cannot be returned for hygiene and quality reasons. If your fragrance oil arrives leaking or with a broken seal, contact us within 48 hours with photos — we will issue a replacement or refund at no cost, including covering return shipping of the damaged item.

Desk Lamps

Desk lamps can be returned unused and in original packaging within 30 days. If your lamp arrives with a broken base, damaged shade, or electrical malfunction, notify us within 48 hours with photos or video. We will arrange a free replacement or full refund, including return shipping. For change-of-mind returns, the lamp must be fully assembled and in resalable condition. Return shipping is the customer's responsibility.

Clocks

Clocks are carefully packaged to protect delicate mechanisms. If your clock arrives with a cracked face, broken hands, or is not keeping time properly, contact us within 48 hours with photos or a video of the issue. We will cover return shipping and offer a full refund or replacement. For non-defective returns, the clock must be unused and in original packaging, with return shipping paid by the customer.

Return Shipping

For all change-of-mind returns, the customer is responsible for return shipping costs. We recommend using a trackable shipping method and keeping your receipt, as we are not liable for returns lost in transit. For items that arrive damaged, defective, or incorrect, we will provide a prepaid return label or reimburse your return shipping costs upon receipt of valid proof.

International return shipping costs vary by destination and item weight. Please contact us at made@bexclusive.org for a return shipping estimate before sending your item back. We strive to keep the process as smooth and fair as possible.

How to Initiate a Return

To start a return, simply email us at made@bexclusive.org with your order number, the item(s) you wish to return, and the reason for return. For damaged or defective items, please attach clear photos or videos. Our team will review your request and respond within 2 business days with return instructions and, if applicable, a prepaid return label.

Once we receive and inspect your returned item, we will send you a confirmation email. Approved refunds are processed to your original payment method within 7 business days. If you have any questions, our customer service team is always happy to help.

We want every piece you bring into your home to feel just right. If it doesn't, we've got your back.